Help centre

Quick answers to the questions we hear most.

Is booking really free?

Yes. Guests never pay OnlineTableCheck anything — no booking fees, no card required. You pay the venue for what you eat and drink, as usual.

How do I know my booking went through?

Your reservation is written directly into the venue's own reservation system the moment you confirm, and you'll see a reference code on the confirmation screen.

What does “LIVE floor” mean?

Venues on OnlineTableCheck run a real-time floor system. When you see the LIVE badge, the availability you're looking at reflects tables occupied right now — including walk-ins — not just other online bookings.

How do I change or cancel a booking?

Call the venue directly and quote your reference code — their team can amend or cancel instantly. Self-service changes are coming soon.

I run a venue. How do I get listed?

Head to our For Restaurants site — you can request a demo of the full Athena EliteServe platform, or list an existing venue with a monthly subscription.

Still stuck? Reach us through the contact page — we reply within one business day.