No-shows are rarely malicious; they're forgetfulness plus friction. The fix is a sequence, not a policy: instant confirmation with a reference code, a reminder timed before service, and a frictionless way to amend instead of abandon.
Venues on the platform see booking references quoted on the phone constantly — guests treat a reference like a commitment. That psychology is free; use it.
Reserve deposits for genuinely scarce inventory: chef's tables, event nights, large groups. Blanket deposits trade no-shows for fewer bookings — usually a bad trade.
Want this working in your venue?
Request a free demo