Harbour HouseHotel F&B ColomboApril 2026
A boutique hotel unified its restaurant, bar and rooms on one folio
0
outlets unified on one system
0
re-typed room-service orders
+0%
F&B revenue per occupied room
Harbour House ran a PMS for rooms, a separate POS for the restaurant, and a cash pad at the pool bar. Every night ended with an hour of manual reconciliation — and every checkout risked a missed charge or a disputed one.
Moving the property onto a single real-time core meant the cocktail at the pool, dinner in the dining room and the room itself finally shared one guest account. Charges post to folios with one tap; room-service orders ride the same kitchen display as everything else.
The measurable win was F&B revenue per occupied room, up 11% — mostly from charges that previously leaked between systems and orders that became too easy to place to skip.
“Guests stopped asking us to 'check with the restaurant'. The bill is just right, the first time, every time.”